Transparency Disclosure

Aroostook Technologies Inc. Transparency Disclosure

Aroostook Technologies Inc. strives to provide consumers with accessible, easy-to-understand information about the services we provide, so they can make informed decisions about which services best meet their needs. Consistent with that goal, we have established this page as a single place where consumers and others can access and review the relevant policies, agreements, and other information about our Internet broadband Internet access services.

Additionally, the Federal Communications Commission (“FCC”) requires that Aroostook Technologies Inc. and other providers of broadband Internet access services disclose certain information regarding those Internet services. The information required for disclosure under the FCC’s rules is found below and in the various policies and documents listed and linked on this page. To assist you in finding the information you’re looking for, we highlight below information that the FCC specifically calls for in the Open Internet Disclosures.

Network Practices

Aroostook Technologies Inc. does not discriminate against lawful Internet content, applications, services, or non-harmful devices. The bullets below provide an overview of Aroostook Technologies Inc.’s network practices with respect to its Internet broadband Internet access services.

Blocking

Aroostook Technologies Inc. does not block or otherwise prevent end user access to lawful content, applications, services, or non-harmful devices.

Throttling

Aroostook Technologies Inc. does not degrade or impair access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device.

Affiliated Prioritization

Aroostook Technologies Inc. does not directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate.

Paid Prioritization

Aroostook Technologies Inc. does not directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.

Network Management

Aroostook Technologies Inc. manages its network with one goal: to deliver the best possible broadband Internet access service to all of its customers. To further this effort, Aroostook Technologies Inc. uses reasonable network management practices that are consistent with industry standards. Aroostook Technologies Inc. uses various tools and techniques to manage its network, deliver its service, and ensure compliance with the Acceptable Use Policy and the Customer Agreement for Residential Services. These tools and techniques are dynamic and can and do change frequently. Network management activities may include identifying spam and preventing its delivery to customer email accounts, and detecting malicious Internet traffic and preventing the distribution of, or inadvertent access to, malware, phishing, viruses, or other harmful code or content.

As the Internet and its related technologies continue to evolve, Aroostook Technologies Inc.’s network management tools will also keep pace so we can deliver an excellent, reliable, and safe experience to all of our customers. We will provide updates here as well as other locations if we make significant changes to our network management techniques.

Aroostook Technologies Inc. currently does not maintain a separate system to assist with managing times of congestion. As our network technologies and usage of the network continue to evolve, we reserve the right to implement a new congestion management system if necessary in the performance of reasonable network management and in order to maintain a good broadband Internet access service experience for our customers, and will provide updates here as well as other locations if a new system is implemented.

Application-Specific Behavior

Aroostook Technologies Inc. provides its broadband Internet access service customers with full access to all the lawful content, services, and applications that the Internet has to offer. Aroostook Technologies Inc. does not block or rate-control specific protocols or protocol ports (except to prevent spam, malicious attacks, and identity theft), does not modify protocol fields in ways not prescribed by protocol standards, and does not otherwise inhibit or favor certain applications or classes of applications.

Device Attachment Rules

Many devices are approved to access our broadband Internet access service. In order for a wireless router device to be approved for use on the network, it should pass CableLabs certification, UL certification, FCC certification, and Aroostook Technologies Inc. device testing covering areas like DOCSIS performance, security certification, and integration with Aroostook Technologies Inc.’s network and systems. From time to time Aroostook Technologies Inc. may “end of life” certain wireless router devices or cease permitting those devices to attach to the network for network management and security reasons.

Security

Aroostook Technologies Inc. employs a number of practices to help prevent unwanted communications, such as spam, and protect the security of Aroostook Technologies Inc.’s customers and network. We limit the number of login, SMTP, DNS, and DHCP transactions per second (at levels far above “normal” rates) that customers can send to our servers in order to protect them from Denial of Service (DoS) attacks. (We do not disclose exact rate limits in order to maintain the effectiveness of these measures.) In order to further protect our customers, Aroostook Technologies Inc. blocks a limited number of ports that are commonly used to send spam, launch malicious attacks, or steal a customer’s information. Aroostook Technologies Inc. conducts several security initiatives, and offers free information to our customers on protecting devices in the home.

Performance Characteristics

Service Description

Aroostook Technologies Inc. provides a summary of information about upload and download speeds on the Internet Service page. Aroostook Technologies Inc. has always prided itself on providing state-of-the-art broadband services at the highest possible speeds. Aroostook Technologies Inc. also provides a speed test page, so you can test your connection for yourself.

Other Services on Our Network

Aroostook Technologies Inc. currently provides VoIP services to its customers over the same physical network used to deliver broadband Internet access service to residential and small and medium business customers. Our VoIP services are marked for prioritization (to ensure that calls, e.g., 911 calls, go through even in times of congestion). These services are designed to protect the integrity and reliability of the broadband Internet service, which is delivered on a best-efforts basis.

Commercial Terms

Pricing and Other Fees

Aroostook Technologies Inc.’s broadband Internet access services may be subject to promotional rates. Additional fees, such as for equipment rental, installation, and early termination, may apply. For information about pricing and fees for Aroostook Technologies Inc.’s various Internet tiers of service and all its services, please visit the Internet Service page.

Data Usage Plans

Aroostook Technologies Inc. does not currently apply any “data caps,” usage thresholds, or any other form of usage-based billing, but reserves the right to do so.

Redress Options

If you have any questions about these disclosures, cannot find what you are looking for, or have any other concerns about our Broadband Internet service, please contact Aroostook Technologies Inc. at support@aroostooktechnologies.com. Aroostook Technologies Inc. will review and promptly respond to all submissions.